Terms of Service

By downloading, installing, or using the Zelnoo mobile application or website (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Platform.

These Terms constitute a legally binding agreement between you and Zelnoo Pvt Ltd, a company incorporated under the Companies Act, 2013, with its registered office in Thane, Maharashtra — 400601, India.

You must be at least 18 years of age to create an account on Zelnoo. If you are booking tests on behalf of a minor, you confirm that you are their parent or legal guardian and are authorised to consent to the collection and processing of their health data.

Zelnoo is a diagnostic booking platform. We facilitate the booking of pathology tests, health packages, and radiology scans at partner NABL-accredited laboratories. We are not a diagnostic laboratory, a medical service provider, or a health insurer.

Zelnoo does not provide medical advice, diagnosis, or treatment. Diagnostic reports are generated by licensed partner laboratories and are provided for informational purposes. Always consult a qualified doctor to interpret your results.

When you confirm a booking on Zelnoo, you enter into a service agreement with Zelnoo and the selected diagnostic partner. Payment is processed at the time of booking.

Cancellations: You may cancel a confirmed booking from the Zelnoo app or by contacting support. Before a phlebotomist is assigned, you will not be charged — a full refund is processed automatically. After a phlebotomist has been assigned, the booking is non-refundable, as the phlebotomist has already been dispatched for your appointment.

Rescheduling: You may reschedule a booking free of charge at any time before a phlebotomist has been assigned to your appointment. Once a phlebotomist is assigned, rescheduling is no longer available and the booking is treated as non-refundable.

Refunds: Approved refunds are credited to your original payment method within 5–7 business days. The exact timing depends on your bank or card issuer. Refunds for UPI and wallet payments are typically faster. If a sample collection fails due to reasons on our end (e.g. phlebotomist no-show, scheduling error), you will receive a full refund. If only part of a multi-test booking is fulfilled, you are charged only for tests actually performed and refunded the balance.

You agree to: - Provide accurate personal and health information - Attend bookings on time, or cancel/reschedule within the permitted window - Not misuse the Platform, including attempting to circumvent pricing, manipulate reviews, or access other users' data - Keep your account credentials confidential and notify us immediately of any unauthorised access

Diagnostic reports are uploaded to your Zelnoo Reports Vault by our partner laboratories. You own your health data. Zelnoo holds it in trust on your behalf.

You may share, download, or delete reports from your vault at any time. Zelnoo will not share your reports with any third party without your explicit consent, except where required by law.

All content, trademarks, logos, and software on the Platform are the property of Zelnoo Pvt Ltd or our licensors. You may not copy, modify, distribute, or create derivative works without our written permission.

To the maximum extent permitted by applicable Indian law, Zelnoo's liability in connection with any booking, service, or use of the Platform shall not exceed the amount paid by you for the specific booking that gave rise to the claim.

Zelnoo is not liable for the accuracy of diagnostic results produced by partner laboratories, delays caused by laboratory or logistical issues outside our control, or indirect, consequential, or incidental damages.

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Thane, Maharashtra.

We may update these Terms from time to time. Material changes will be communicated via app notification and email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance of the revised Terms.

For questions about these Terms, contact us at: info@zelnoo.com

Zelnoo Pvt Ltd, Thane, Maharashtra — 400601, India.